FREQUENTLY ASKED QUESTIONS

Virgin Hair is human hair with no chemical changes, colour and has not been processed. All our hair extensions and wigs are virgin hair.

Yes you can. Our Virgin hair will achieve the desired look if straightened or curled and it will return to its original pattern once it is washed.

Our hair comes in its orginal state i.e. directly from the donor. This is normally closest to a 1B. Please note that the hair can be coloured as you like.

We recommend using 2 bundles for hair lengths 12" to 16". We also recommend 3 bundles for lengths 18" or longer. However please note that this depends on your personal preference for thiness or thickness. Keep in mind that the longer the length, the thinner the bundle which is why the number of bundles can vary.

Yes we ship all over the world. The shipping costs will apply and shall be added at the checkout. Please consult our shipping policy for further information.

This will depend on where you are. All orders are processed within 24-48 hours. Please consult our shipping policy for more information.

We use all major carriers (FEDEX, TNT or DHL) for overseas shipping and our local courier partners. You will be required to add your full address which will determine the shipping carriers that will be used.

We always aim for our customers to be satisfied with our products. However, if you would like to return your order, please email us directly and we will talk you through the process. You can also consult our returns policy for further information.

If you have further questions, please feel free to contact us through our contact page. We are always happy to help.